My Profile
My Reports
My Monitors
Payment
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| Q. |
How do I change my registered user
details? |
A. |
Login as normal using
your email address and password and the click on 'My Profile'.
You can then change any of your details. If you change your email address, you will be required to activate it. For more information please see Email Activation. |
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| Q. |
Can I change my password? |
A. |
You can change your password
on the 'My Profile' page here: www.ukdata.com/myprofile
If you have forgotten your password, please email
|
| |
| Q. |
Why do your system require a complex
password? |
A. |
To prevent fraud or misuse
of your account we require you to choose a suitable password
that reduces the risk of someone defrauding you by guessing
your password. Please choose a secure password of at least
6 digits and a mixture of letters and numbers.
Random3107 would be a good example of a secure password. |
| |
| Q. |
Can I change my email address? |
A. |
Yes, this can be done
by calling us on 00 44 1372 750 800 |
| |
| Q. |
What is 'My Reports'? |
A. |
The 'My Reports' area
is a store for all your ordered reports. This means you can
come back at any time to view a report you have ordered. |
| |
| Q. |
How long are my ordered reports available? |
A. |
We keep the reports for
18 months currently. This is subject to review and if the
timescale changes we will inform you before removing any reports. |
| |
| Q. |
What does the flashing icon next to
a report mean? |
A. |
This means the company
in question has filed new documents or have had a change in
credit score and a new report is available. |
| |
| Q. |
Can I download or print the reports? |
A. |
Yes, the three icons
on the right hand side of the report represent the Save, View
and Print buttons. Roll your mouse over them to see what they
do. When you print, we layout the report in a suitable print
format for you. |
| |
| Q. |
What is company monitoring? |
A. |
When company files a
new document with companies house or is subject to a change
in credit risk score we will send you an email to alert you.
When you next login to 'My Reports' there will be a flashing
icon next to the report in question and you will be given
the choice of ordering the new report. Be aware that
this will remove the old report from your store. |
| |
| Q. |
How often will you send updates on
companies I have reports on? |
A. |
We send updates only
when there is activity identified on the company in question. |
| |
| Q. |
Can I modify which companies I wish to have
monitored? |
A. |
Yes, simply login and
click on 'My Monitor' and select which companies you do/do
not require reports on. |
| |
| Q. |
Is it possible to monitor a company
without ordering a report? |
A. |
Yes. Simply click "Monitor this company" on the company details page of the subject. You will then be prompted to enter your email address. We will alert you by email when the company files documents or has a change in status. You can edit these settings. |
| |
| Q. |
What is PrePay? |
A. |
Our PrePay system allows
you to receive a discount of 10% on all reports by simply
paying a minimum of £100 up front. Once you have prepaid,
the system will automatically keep track of your balance for
you and notify you if your funds are running low. |
| |
| Q. |
Can I have a larger discount if I prepay
more than £100? |
A. |
For large volume users
who wish to PrePay we do offer a monthly (percentage of sales)
rebate. Call +44 1372750800 to discuss your usage. |
| |
| Q. |
Our company does not authorise credit
card use, can we open a credit account? |
A. |
We no longer offer credit accounts. You can use our pre-pay service, click Open a Prepay Account. Other payment options can be found on the Payment Methods page. |
| |
| Q. |
What are your payment terms for credit
accounts? |
A. |
All credit accounts are
paid by direct debit on the 14th of the following month. You
must complete the online Direct Debit Mandate before we can
issue you your account password. |
| |
| Q. |
If we order large numbers of reports
can we have a discount? |
A. |
For large volume users
who wish to PrePay we do offer a 10% discount on purchases using prepay credit. Click here to open an account. |
| |
| Q. |
What is my report limit? |
A. |
The report limit limits
the number of reports you can order in a month if you are
an account holder. This is determined by your average usage
and exists to protect you in the event your password becomes
know to third parties using your computer. |
| |
| Q. |
Can I change my limit? |
A. |
Yes, simply call our
office on 01372 750800 to request a different limit. |
| |
| Q. |
How do i update my credit card details? |
A. |
Credit card details are edited on the Order Summary page. Simply process your order as usual and click edit on the bottom left hand corner of the Order Summary page. |
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