help home your account

Your Account Help
Managing your ukdata.com account online

My Profile

• How do I change my registered user details?
• Can I change my password?
• Why do require a complex password?
• Can I change my email address?
• Can we have more than one email address assigned to the account?

My Reports

• What is 'My Reports'?
• How long are my ordered reports available?
• What does the flashing icon next to a report mean?
• Can I download or print the reports?
• Where are my documents?
• Why can i not view my documents and reports?

My Monitors

• What is company monitoring?
• How often will you send updates on companies I have reports on?
• Can I modify which companies I want to be monitored?
• Is it possible to monitor a company without ordering a report?

Payment

• What is PrePay?
• Can I have a larger discount if I prepay more than £100?
• Our company does not authorise credit card use, can we open a credit account?
• What are your payment terms for credit accounts?
• If we order large numbers of reports can we have a discount?
• What is my report limit?
• Can I change my limit?
• How do i update my credit card details?